Other NHS Services

NHS 111 Service

NHS 111 is the free number to call when you have an urgent healthcare need. It directs you to the right local service, first time.

It is available across the whole of England making it easier for you to access urgent healthcare services when you need medical help fast.

It is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

What to do when your GP Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

When should you call it?

  • You need medical help fast, but it’s not a 999 emergency
  • You don’t know who to call for medical help or you don’t have a GP to call
  • You think you need to go to A&E or another NHS urgent care service but are not sure which one is most appropriate; or
  • You require health advice or reassurance about what to do next

How does it work?

  • When you call 111 you will be assessed by fully trained advisers who are supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms and give you the healthcare advice you need or direct you straightaway to the local service that can help you best.
  • If the NHS 111 team think you need an ambulance, they will send one immediately.

For more information on emergency and urgent care services visit NHS Choices.


The local Pharmacy can provide expert advice on common health problems and many pharmacies have early and late opening hours.  Details of your local pharmacy are available at www.nhs.uk or you can call the 111 service.


Self-Care Week is an annual nation awareness that focuses on establishing support for self-care across communities, families and generations.

One out of every five appointments account for coughs, colds and headaches which can sometimes be treated quicker and just as effectively at home using self care, advice from your pharmacist and over the counter medicines bought from pharmacies or supermarkets.

You can also get more information from;



 Combat Stress

Everyone knows that serving your country can take its toll.  Combat Stress is an organisation to support Veterans suffering from mental ill-health to provide a 24 hour Helpline for the whole military community.  If you are currently serving, or have served in the UK Armed Forces, you can use the Helpline.  If you are a family member or carer worried about a loved one, or if you are suffering yourself, you can use it too.

If you have trouble sleeping, get flashbacks, feel depressed, get anxious sometimes, or just feel something is not quite right, don’t suffer in silence – get in touch – Free Call 0800 138 1619, text 07537 404 719, or e-mail – combatstresss@rethink.org

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