E Consultation System
Ellison View Surgery now operates an eConsult first system. Any patient who requires help from a clinician will need to submit an eConsult online through Ellison View website. If you are unable to complete an eConsult online, please contact the surgery and the receptionist will ask you a series of questions so you are able to submit an eConsult lite. The eConsult or eConsult lite will be sent to a clinician to triage. This make take up to 24 to 48 hours for a response. The patient will then be contacted either by telephone, text message or email informing you about the next steps in your care.
Appointment System
Appointments for any nurse can be made by calling Ellison View Surgery. We always try to minimise the waiting time for you and, whilst we try to see you at the appointed time, some patients’ appointments may take longer than the time allocated, so please be patient if there is some delay.
We ask that you attend your appointment on time. If you are more than 5 minutes late our clinicians will be unable to see you and another appointment will need to be arranged.
Self-Check in System
We have a patient self check in system on the wall for patient convenience to save queuing at the reception desk. It is self explanatory but do not hesitate to ask a receptionist if you need some help or guidance.
Home Visits
Ideally, all patients should be seen in the surgery, where we have access to facilities. Should you need to see a doctor quickly and are able to come to the surgery; an urgent appointment will be arranged. However, should you be housebound or too ill to attend the surgery, a home visit may be requested by telephoning the surgery before 10:30.
The receptionist will need to ask your name, address and telephone number along with brief details of the problem. The GP will then contact you to discuss your problem and you may be referred to the Acute Care Team.
Please ask for a home visit only if it is really necessary. Lack of transport or looking after other children is not a valid reason.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible so that we may offer the appointment to another patient.
You can contact us to cancel your appointment by:
Calling: (0191) 281 1610 between 8:30am and 6pm.
Texting Service (MJOG): If you have received a text message reminder and you are no longer able to attend your appointment, please reply with “CANCEL” and your appointment will be cancelled out.
